Your privacy matters to us. This page explains exactly what personal information nustargane collects from registered members across the Philippines, how we use it, who we share it with, and how you can manage your own data at any time.
1. Information You Provide Directly
When you register an account on nustargane, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method details such as your GCash or Maya account reference. We also collect any additional documents you voluntarily submit during identity verification, such as a government-issued ID, to confirm that you meet the minimum age requirement of 21 years old and to comply with applicable Philippine regulations. If you contact our support team through the platform, we retain records of that communication, including the nature of your query and any information you provide in the course of resolving it. You are responsible for ensuring that all information you submit is accurate, complete, and kept up to date, as outdated or incorrect details may affect your ability to make deposits, request withdrawals, or pass verification checks. We do not collect sensitive personal information beyond what is strictly necessary for account operation, identity verification, and regulatory compliance.
2. Information Collected Automatically
When you access and use the nustargane platform via your mobile browser or any other device, we automatically collect certain technical and behavioural data to ensure the platform operates correctly and securely for you. This includes your IP address, device type, operating system, browser version, session duration, pages visited, games played, and betting activity associated with your account. We use this data to detect unusual or suspicious activity, to prevent fraud and unauthorised access, and to improve the overall performance and stability of the platform for all members in the Philippines. We may also use aggregated, anonymised usage data to understand how members interact with different areas of the platform, which informs decisions about new features and content improvements. This automatically collected data is linked to your account where relevant and is handled in accordance with the same standards that apply to all personal information we hold.
3. Payment and Transaction Data
All financial transactions on the platform are processed through trusted third-party payment providers, specifically GCash and Maya, and nustargane does not store your full payment credentials on its own servers. We do retain transaction records associated with your account, including deposit amounts, withdrawal requests, transaction dates, and confirmation references, which are required for account management, dispute resolution, and regulatory reporting purposes. Payment data is handled in accordance with the security standards required by the applicable payment providers and Philippine financial regulations. If a transaction is disputed or flagged for review, the relevant transaction records may be shared with the payment provider or with regulatory or law enforcement authorities as required. We retain transaction records for the period required by applicable laws and regulations in the Philippines, after which they are securely deleted or anonymised.
4. Purposes of Processing
The personal information we hold about you is used exclusively for the purposes of operating your account, processing your transactions, verifying your identity, and complying with our legal and regulatory obligations under Philippine law. We use your contact details to send you important account-related communications, including transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in to receive promotional communications, we may use your email address or mobile number to inform you about relevant offers and new features on the platform, and you can withdraw this consent at any time by updating your notification preferences within your account settings. We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight, and we do not sell, rent, or trade your personal information to any third parties for their own marketing purposes. All data processing activities are carried out on lawful bases, which include the performance of your account contract, compliance with legal obligations, and our legitimate interests in operating a secure and compliant online entertainment platform.
5. When We Share Your Data
nustargane does not share your personal information with third parties except in the specific circumstances described here. We share data with our payment processing partners, GCash and Maya, solely to the extent necessary to process your deposits and withdrawals and to comply with anti-money laundering requirements. We may disclose personal information to Philippine regulatory bodies, law enforcement agencies, or courts when we are legally required to do so, including in connection with investigations into fraud, prohibited conduct, or other criminal activity. We may also share data with trusted technical service providers who support the operation of the platform — such as hosting, security monitoring, and customer support tools — under strict contractual arrangements that prohibit them from using your data for any purpose other than providing those services. In the event of a business restructure, merger, or acquisition, personal data held by nustargane may be transferred to the successor entity, and registered members will be notified in advance of any such transfer that affects their data rights.
6. Your Data Rights
As a registered member in the Philippines, you have the right to request access to the personal information we hold about you at any time, and we will provide you with a copy of that information within a reasonable timeframe following a verified request. You also have the right to request correction of any inaccurate or incomplete personal data, and we will update our records promptly upon verifying the change you request. Where your data is no longer required for the purposes for which it was collected, and there is no legal obligation for us to retain it, you may request deletion of your personal information and we will act on that request in accordance with applicable law. If you believe your data is being processed in a manner that is unlawful or inconsistent with this Privacy Policy, you have the right to raise a complaint with the relevant Philippine data protection authority. To exercise any of your data rights, please contact the support team using the email address shown in the footer of this page, and include sufficient detail to allow us to verify your identity before processing your request.
7. Data Retention
We retain your personal information for as long as your account remains active and for the period required by applicable Philippine laws and regulations after your account is closed, which may include retention of transaction records, identity verification documents, and account activity logs for regulatory and audit purposes. Once the applicable retention period has expired and there is no remaining legal basis for us to keep your data, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will initiate the deletion process for data that is not subject to a mandatory retention period and will confirm the outcome to you within a reasonable timeframe. Anonymised and aggregated data derived from your usage of the platform may be retained indefinitely for statistical and analytical purposes, as it cannot reasonably be used to identify you. We periodically review the data we hold to ensure we are not retaining personal information for longer than is necessary or proportionate to the original collection purpose.
8. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform operations, or applicable Philippine regulations, and the revised version will always be published on this page with an updated effective date at the top. If any change materially affects how we process your personal data or reduces your rights as a member, we will make reasonable efforts to notify you directly using the contact details registered to your account before the change takes effect. Continued use of the nustargane platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always informed about how your information is handled. If you have questions about any aspect of this Privacy Policy, the FAQ page covers common queries, or you can reach the support team directly via the email address in the footer.
Related reading: Terms and Conditions · Responsible Gaming · FAQ
Quick answers to what Philippine members most often ask about data and privacy on nustargane.
No — nustargane does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes, and this is a firm commitment that applies regardless of how your data was collected. The only circumstances in which we share personal information with outside parties are those described in Section 5 of this Privacy Policy: namely, with our payment processing partners GCash and Maya to facilitate your transactions, with technical service providers who support platform operations under strict data processing agreements, and with Philippine regulatory or law enforcement authorities when legally required. Any third party that receives your data in connection with platform operations is contractually prohibited from using it for any purpose beyond the specific service they are providing. If you have concerns about how your data is being handled, you can contact the support team using the email address shown in the footer of this page, and we will respond to your query as promptly as possible.
You can request a copy of the personal information we hold about your account at any time by contacting the support team using the email address displayed in the footer of every page on the site. To protect your privacy and ensure the request is legitimate, we will ask you to verify your identity before processing it — this typically involves confirming details that match your registered account. Once your identity has been verified, we will compile the information held on your account and provide it to you in a clear, readable format within a reasonable timeframe. The information provided will include personal details you have submitted, transaction records associated with your account, and a summary of how your data has been used. If you wish to correct any information included in the copy you receive, you can submit a correction request at the same time or separately, and we will update our records accordingly.
When you close your nustargane account, we begin the process of removing personal data that is not subject to a mandatory retention period under Philippine law or regulatory requirements. Certain categories of data — including identity verification records, transaction history, and account activity logs — may be retained for the period specified by applicable laws, after which they are securely deleted or permanently anonymised. Data that is retained after account closure is kept strictly for compliance, audit, or dispute resolution purposes and is not used for any marketing or operational activities. You will receive confirmation of the account closure and an indication of which data categories are being retained and for how long, so that you have a clear picture of your data rights even after your account is no longer active. If you have any questions about what happens to your data after closure, please refer to Section 7 of this Privacy Policy or contact the support team directly via the email address in the footer.
Create your account on nustargane and enjoy mobile sports betting and casino-style entertainment in Philippine pesos — via GCash or Maya, no desktop required.